Discover how companies can move beyond manual session reviews to efficiently identify and triage product usability issues at scale, combating churn with high-throughput data analysis. This post explores the limitations of current AI tools and proposes a novel graph-based approach for real-time problem clustering and trend identification.
Explore the debate over who's responsible for customer understanding—product managers or developers—and discover practical strategies like support rotations, including the 'why' in tasks, and observing user tests to bridge the gap.
Microsoft's frequent and often confusing product rebrands, like changing Azure AD to Entra ID, leave many users frustrated. We analyze the likely reasons, from internal politics and marketing tactics to strategic consolidation.
Can 3 skilled developers build a quality MVP in 3 months? This analysis of a Hacker News discussion reveals key strategies for success, focusing on validation, scope, and execution.