Customer Support

Explore the ethical implications when venture-backed companies acquire profitable SaaS businesses and eliminate customer support staff. Understand the motivations, from moonshot returns to market segmentation, and the impact on customers and employees.

Discover a perplexing bank bug where failed debit card payments for a specific amount result in a pending transaction for your *entire account balance*, freezing funds for days. Learn about Continuous Payment Authorities (CPAs) and how banks might misrepresent failed recurring payments.